Solving Sales, Service Friction During Appraisals

Addressing sales service friction during appraisals is crucial for dealerships. Service departments often face challenges with reconditioning used vehicles, leading to distrust between sales and service teams. Experts from Cox Automotive and Northwood University discuss how AI-driven appraisal tools can create a smoother, more aligned process. The conversation highlights the importance of capturing vehicle conditions accurately to benefit both departments and improve overall operations.